FAQ

Are you Licensed?

Yes. Your massage therapist is a Certified Medical Massage Practitioner & Licensed by the Virginia State Board of Nursing.

Is there a travel fee?

An additional travel fee based on mileage will be added to locations greater than 20 miles outside the Richmond area. We will travel up to 30 miles outside our service area. 

Will you travel out of state?

No. We only provide massage services within the State of Virginia.

Is there an age requirement?

You must be 21 years or older to book a massage or spa party.

Do you provide massage therapy for children?

Yes. Massage therapy is a great benefit to children who participate in athletics, suffer from anxiety, insomnia or emotional disorders. The minimum age for a minor to receive massage therapy from The Massage Loft RVA is 12.  A parent or legal guardian will need to complete a minor wellness/liability form and be present during the entire session.

What is included in a Signature Massage Party?

We will provide a standard massage table & linens, music, spa decor & sparkling cider for the party host. Please call for variations.

What does the host need to provide?

The party host provides the location, access to a water source, food & beverages to serve guests.

Do you do nails, facials, waxing or makeup?

No. However, if you need help coordinating these services for your party we can provide you with some referrals of licensed professionals who specialize in these services.

I am pregnant. Can I still get a massage?

Yes. As long as you are currently in your 2nd or 3rd trimester and you get approval from your doctor.

What is the maximum number of people you can accommodate at one time?

Each therapist can perform continuous massage up to a maximum of 4 hours for table massage and with a 15 min break for chair massage events. 

I'm not having a spa party, chair massage event or couples massage. Do you provide individual in-home massage sessions?

Yes. We provide individual in-home sessions for women only. We do not provide individual in-home sessions for men unless they are an established client or referred by an established client.

I thought spa services were just a once in a while thing. Can I get them every month or week?

Absolutely. Regular massage therapy can reduce anxiety, improve posture, relieve pain, boost your immune system and keep your muscles healthy. Every 2-3 weeks is the recommended schedule for a general wellness massage. 

Do you accept or bill insurance?

No. However, some insurance plans may provide reimbursement for massage therapy. Check with your insurance to see if you are eligible. 

Do you offer any memberships, discounts or pro bono work?

We do not offer discounts or memberships at this time but we love giving back to our community and are always open to collaborating with other businesses, participating in charity events, fundraisers & working with non-profit organizations.

Do you accept tips?

Absolutely. We appreciate and welcome all forms of gratuity including referrals, reviews on Google, Yelp & social media platforms. Thank you so much for supporting our business and sharing your experience with others.